An agentic complaint system with evidence, control, and visibility built in.
TriageAI turns complaint handling into an orchestrated workflow. Intake, document understanding, classification, risk review, root-cause analysis, resolution planning, evaluation, and live traces all operate as one governed system instead of disconnected tools.
System flow
1. Structured intake
Capture narrative, bank contact history, and uploaded evidence before a case is considered ready.
2. Document-grounded analysis
OCR, extraction, contradiction checks, and evidence-aware specialist agents run before supervisor decisions.
3. Governed decisioning
Routing, risk, root cause, and proposed resolution are evaluated, traced, and made reviewable for the business.
Evidence-first
Uploaded documents are parsed before downstream specialist agents act, so decisions are grounded in real artifacts instead of narrative alone.
Visible reasoning
Live traces, evaluation reports, and structured judging make the system inspectable rather than opaque.
Business control
Taxonomy, routing rules, document gates, and evaluation layers keep the workflow aligned with operational needs.
Capability
What the platform delivers
Complaint session history
A unified view of the intake conversation, payload, and supporting evidence for every case.
Production evaluation
System evaluation and LLM judge reports on real complaints, visible in analytics instead of hidden in the backend.
Live trace visibility
Admins can watch node-by-node execution as a complaint is processed.
Benchmarking framework
Weak-gold and judge-based evaluation infrastructure for measuring and improving behavior over time.